Choose loation first : Yorkmills Rd.    Lawrence Ave. East
 
01. Length of timeĀ as a DBK Client
First visit
Up to year
Year plus
 
02. How did you hear about us?
Referral
Passing by
Online
 
03. What service(s) did you experience during your recent visit? Please check all that apply.
Hair Cut & Styling
Color/Chemical
Other
 
04. Please rate the following areas corresponding with our Front desk Team Members Kindness
      while booking appointment?
Average
 
05. Speed and Efficiency when Booked?
Excellent
Average
 
06. How would you rate the knowledge of the front desk team member who booked your appointment?
Excellent
Average
Unsatisfactory
 
07. When you arrived for your appointment(s), were you greeted warmly by a front desk team member?
 
08. When you checked in for your appointment(s), did you have any challenges?
 
09. Comment
 
10. Were you offered a beverage to drink?
 
11. How would you rate following services? Check all that apply
 
Excellent
Very Good
Good
Average
Unsatisfactory
N/a
Color
Shampoo
Styling
Spa Services
Haircut
Treatment

 

 
12. Please provide additional information e.g staff member name(s)
 
13. Did your service provider escort you to the front desk to checkout?
 
14. When you were checked out, were you asked by a front desk team member if you were satisfied
       with your services.
 
15. Were you asked to update your contact information?
 
16. Did a front desk team member offer to pre-book your next appointment?
 
17. Did your service provider and/or front desk team member recommend products for you?
Yes
 
18. How would you rate your overall experience at DBK Salon.
Excellent
Very Good
 
19. Comment
 
20. Would you recommend DBK SALON to a friend, co-worker or relative.
 
21. Comment
 
22. Please provide any additional feedback that you think will help us improve your experience at
      DBK .
 
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